All products presented on the site benefit from the legal guarantee of conformity (mandatory).
The private consumer customer (understood as a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form) may make use of the legal guarantee of conformity, in application of articles 128 and following of the Consumer Code, in the event that you find a lack of conformity (the product does not work or does not have the qualities or performances that goods of the same type usually have or does not correspond to the characteristics declared on the Site or on the label or in advertising), within 24 months from the date of delivery of the products. In order not to forfeit the right to make use of the aforementioned guarantee, the Customer must report the lack of conformity found within 2 months of discovery, by opening a ticket in the returns area through the "Customer Support" section, by sending a PEC to the legal @ pec address -best-italy.it or by sending a registered letter to the address: Best Italy Srls, Via Ca'Megliadino, 170 - 35044 - Montagnana (PD).
After 26 months, Best Italy Srls will not be responsible for any lack of conformity found by the Customer. (The warranty can last a total of 26 months only if the possible defect in the product is discovered on the last day of validity of the warranty. If you report it within 2 months from this date, the total duration will be 26 months.)
The legal guarantee of conformity applies only to the product that has a lack of conformity, provided that it is used correctly, in compliance with its intended use and as provided in the attached technical documentation. In case of lack of conformity, Best Italy Srls provides, at no cost to the Customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. In cases where the application of the above guarantees derives the responsibility of Best Italy Srls to restore the conformity of the product by repair or replacement, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); to limit damage to the original packaging, we recommend placing it in a second box and not affixing labels or adhesive tapes directly to the original product packaging.
The Customer will be provided with a product return authorization number (RMA) which must be indicated on the outside of the packaging, following the instructions provided directly in the relative authorization e-mail.
In any case, to benefit from the warranty, the Customer must provide proof of purchase. It is therefore advisable to keep the fiscal documentation (invoice or purchase receipt) received.